Study Guide:Delivery

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Introduction

This Study Guide has been designed to give you all the information needed to start controlling as a Clearance/Delivery controller on the VATSIM network. It assumes, that you have read and understood the Study Guide:OBS before and have logged in as observer.

Working Delivery Positions

Clearance Delivery is responsible for checking and correcting flightplans of departing aircraft and issue routing clearances to them. This task may sound boring, but is important for upstream controllers: Clearances take time (on the radio) and may block vital commands (like takeoff and landing clearances), and radar stations rely on the checked and cleared values (SIDs and clearance altitudes) for their controlling. If DEL makes mistakes, APP will have trouble.

There are 2 types of flight plans at VATSIM:

• IFR: Any pilot who flies IFR must file a flight plan. It contains the exact routing from departure to arrival, cruise altitude and some more information which controllers need for their job.

• VFR: VFR pilots can file flight plans, but they don't need to. They can simply ask for taxi clearance, take off and continue in uncontrolled airspace.

Flightplan Structure

Flight plans are documents filed by pilots with the local Civil Aviation Authority prior to departure. They generally include basic information such as departure and arrival points, estimated time en route, alternate airports in case of bad weather, type of flight (whether instrument flight rules or visual flight rules), pilot's name and number of people on board.

At VATSIM, flight plans are filed with a VATSIM server. It can be done out of the simulator via the selected VATSIM client (Squawkbox, Xsquawkbox, ...), or via the web.

For IFR flights, flight plans are used by air traffic control to initiate tracking and routing services.

Aircraft routing types used in IFR flight plans are: Airway, Navaid and Direct. A route may be composed of segments of different routing types.

1. Airway: Airway routing occurs along pre-defined pathways called Airways. Mostly aircraft are required to fly airways between the departure and destination airports. The rules cover altitude, airspeed, and requirements for entering and leaving the airway (SIDs and STARs). Airways have letters and numbers like "Y868 or "UM125".
2. Navaid: Navaid routing occurs between Navaids (short for Navigational Aids) which are not always connected by airways. Navaid flight plans are used for IFR aircraft which don't have a GPS receiver - they can't follow waypoints. Navaid routing is typically only allowed in the continental U.S. If a flight plan specifies Navaid routing between two Navaids which are connected via an airway, the rules for that particular airway must be followed as if the aircraft was flying Airway routing between those two Navaids. Allowable altitudes are covered in Flight Levels.
3. Direct: Direct routings are becoming more and more common as FRA (Free Route Airspace) is under ongoing development in Europe.

For VFR flights, their only purpose is to provide needed information should search and rescue operations be required. At VATSIM, a VFR flight plan is handy for controllers, as it shows vital information with the airplane tag on the radar, like the destination.

Flight Plan Syntax

Syntax for IFR flight plans is quite strict, and pilots are encouraged to look up flight plans via online tools (like www.vatroute.net) and paste the code into the routing field. The form is usually <waypoint><route><waypoint><route><destination>, where every waypoint is noted, where the itinerary changes from one route to another (waypoints on the route are omitted). This is necessary, as radar clients (Euroscope) read and interpret this data.

Example: A valid routing from LOWW to EDDM is the following:

SOVIL DCT SITNI DCT BAGSI DCT MATIG DCT AMADI Q113 NAPSA

• SOVIL is the SID exit point (where the aircraft leaves the SID. For more information on the SID, see https://vacc-austria.org/index.php?page=content/chartlist&icao=LOWW).
• SITNI BAGSI MATIG AMADI are enroute waypoints
• Q113 is the route to the STAR entry point for EDDM.
• The "DCT" in-between means that there is no airway between these points: they are "DireCT".

Syntax for VFR flight plans is unregulated and should be self-explanatory (controllers read it themselves). A good code for a VFR flight from LOWW to LOWI might be:

SIERRA SEMMERING MUR MÜRZ LOWZ GERLOS MIKE

• Sector S is the preferred VFR exit route from Vienna TMA
• The rest is a description of a popular route to Innsbruck through scenic mountains
• Mike ist the logical entry into LOWI.

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Workflow for DEL controllers

1. Setup

When you log in as DEL, you have to do two things (if waiting pilots jump on you, tell them to stand by until you have done it!):

1. Check with the upstream controller (TWR, APP, CTR) for active runways and set active airport and runways in your Euroscope "active runways" dialogue box.
2. Check with the upstream controller the active ATIS letter. Set your ATIS dialog box to your airport and the active letter, but don't connect (ATIS is TWR's job). Set this way, Euroscope will show the valid ATIS letter in your METAR list and you don't need to ask every few minutes.
3. If there is no Tower or upstream, then create an ATIS.

Choosing the active runways

The guiding principle in choosing the active runways is that aircraft prefer to depart and land into the wind.

An airport has one runway named 16/34. The wind is reported as 320 degrees at 14 knots. In 
this case runway 34 is chosen as the active runway.

Look at a more complicated example:

LOWW has two runways: 16/34 and 11/29.
Suppose, wind is 020°, and you see: runway 34 is only 40° off, while 110 is 90° off --> runway 34 is the better choice.

Beware: All major airports have preferential runway configurations which depend on approach configuration, noise abatement and terrain.

Generally, tailwind components of up to five knots are normally accepted.

However due to noise abatement and terrain considerations most airports have some kind of preferential runway system. Bear in mind that it is the pilots decision whether he can accept a certain runway because only he knows the performance of his aircraft.

For details on the preferred runway configurations for a specific airport ask your mentor or look into the airport QRS (quick reference sheets). See in the Resources section at the very bottom for links to them.

ATIS

ATIS stands for Automatic Terminal Information Service and is a usually automatically generated broadcast that contains essential informations for pilots. It is continuously broadcasted on a dedicated frequency. On initial contact with the controller, pilots should already have listened to the ATIS and state the identifying letter.

A ATIS broadcast has to consist of:

• Name of the Airport
• Identification Letter
• Time of Observation
• Active Runways
• Transition Level
• Wind direction and velocity
• Visibilities
• Special weather conditions (such as rain)
• Cloud ceiling
• Temperature and Dewpoint
• QNH
• Trends

It is updated every 30 minutes or as soon as significant changes occur. In practice the ATIS function of Euroscope should be used. You can find the necessary files here. Please consult enclosed readme for information how to use this package.

2. Check the flight Plan

At VATSIM, the journey starts with an aircraft popping up at an airport. Initially, the tag (in Euroscope) will show "NOFP", meaning: No flight plan filed so far. Some time later, a destination and more will show up, and that means: The pilot has filed a flight plan. At this point, DEL controller work starts, but Euroscope has done already some work for you. DEL's job is to check and complete it, and to give clearance to the pilot. First, Check, if it is a VFR or IFR flight plan.

For IFR flight plans, ...

• Check, if "From"-Airport is yours and "To"-Airport makes sense. It is unlikely that a C172 will fly to GATB (Timbuktu) without stopovers, as well as a B737 flies VFR to KJFK. If anything looks wrong, then ask the pilot to refile the flight plan.
• Check, if departure runway corresponds to the active runway. If not, then check your runway settings in Euroscope (Pilots never file a particular runway - it's Euroscope setting it for you).
• Check, if cruise altitude is correct: Cruise altitude is stated in flight levels (hundreds of feet): FL280 means 28000 feet (at QNH 1013, to be really correct). For flight levels below FL410, westbound flights have even flight levels, and eastbound flights have odd flight levels. Above FL410, flight levels increase by 20: west is FL430-470-510-550 etc, east is 450-490-530-570 etc (in real, only Concordes request flight levels that high). If the cruise altitude is wrong, ask the pilot for the nearest correct altitudes up or down. If you want, correct the RFL or tell the pilot to file again.
• Check, if there is a valid SID from the active runway to the first waypoint in the flight plan. If not, then look for the cause. It could be an invalid flight plan (a flight plan must contain a waypoint which is the end of a SID - most SIDs have the waypoint in their names: SOVIL*B is the SID leading from LOWW rwy 16 to SOVIL). If the flight plan does not contain any valid waypoint, ask the pilot to refile a correct flight plan. If the flight plan is correct, then you might need to manually select the best SID.

Watch out:

• In some airports (like LOWI), there are more SIDs to the same waypoint, valid for different aircraft (usually, one is "standard" and the other are "special departure" depending on aircraft performance and equipment).
• In most airports, there are special SIDs for aircraft with no FMC (the co-called Non-RNAV departures: they only rely on VOR and NDB).
• Some departures are only for jet or only for prop aircraft.
• Some airports have noise abatement procedures after certain hours in the evening.

Euroscope has already selected the first matching SID in the alphabet. Check, if this SID is applicable to the aircraft type, performance, equipment and time (you might want to check with APP to clarify, which SIDs are correct), and select the best SID.

Re-routing of traffic

If a filed routing is invalid, or the decision to revise an A/C routing has been made by you, it can be difficult to communicate this change in RTE to the pilot. In an ideal world, you would reroute an A/C before it calls you, thus avoiding unnecessary discussions on frequency. It is therefore suggestable to make use of private messages for this special case.

*ATC FPL AMENDED* REVISED RTE: SOVIL DCT SITNI DCT BAGSU DCT MATIG DCT NANIT NANIT2A

By sending the message in this format you can reduce the likelihood of a possible discussion as it resembles an automatic message.

Do not forget to also amend the ATC FPL in Euroscope.

For VFR flight plans, the task is easier. usually, it contains the destination and a verbal description of the pilot's intention (could be "circuits" or "platzrunde",("TGL"= Touch and go landings) or "LOWL via Donau").

• Check, if this intention is possible and makes sense (you might check with TWR).

2. Set Squawk and initial clearance altitude

• Set a squawk now. The squawk number space is predefined for each airport and written in the sector file. For normal purposes, automatic squawk allocation in Euroscope works fine. In high traffic situations like Finally Austria, the squawk space runs out quickly, and Euroscope runs mad and shouts "DUPE" (for "duplicate squawk"). Technically, this is not a problem at VATSIM, but annoying. In this case, you have to set squawk codes by hand and start to fill other squawk number spaces, like 2500+. Don't attempt to set a squawk with a number higher than 7 - squawks are octets and don't have 8 and 9 (4707 is good, 4708 does not work).
• Since 2016, real-life technology has changed. The so-called "transponder mode S" ("S" stands for "selective") allows aircraft to be linked with other means than the transponder code. All mode S aircraft receive squawk 1000. This makes Euroscope shout "DUPE" again. To silence this warning, "1000" must be added to the VFR codes ("7000" should be in there too). It's a setting: You do it once and gone.
• Flights within the LOVV FIR are usually given SQ 1000.
• Set the initial climb altitude. This differs from airport to airport. LOWW has 5000ft for all SIDs ("A50" in the list), In LOWI, you have to check with APP (it's between FL120 and 160), and Salzburg has different altitudes for different SIDs (look into the SID description).

3. Wait for initial contact

At some point, the aircraft will call you, ideally with the first (long) phrase. When congested, the short form is used:

AUA123: Wien Delivery, servus. Austrian 123, Info B, Gate F08, request clearance to München.
DLH1V: Wien Delivery, Lufthansa 1V Gate F04 request clearance.

4. Issue IFR Routing Clearances

First assess the FPL in regard to the RTE, Equipment Code, filed levels etc. Should any issues arise, this is the time to correct them e.g wrong route.

DEL gives routing clearances to all departing aircraft with the following information:

• aircraft identification
• clearance limit (normally destination aerodrome)
• designator of the assigned SID
• Cleared (initial) flight level
• allocated SSR code (the "squawk")
• QNH if false or no ATIS letter reported.
• any other necessary instructions or information not contained in the SID description, e.g. instructions relating to change of frequency or CTOT (= Calculated take-off time) Slot time (Normally not used on the VATSIM network)
• You may include a confirmation of the ATIS letter.

Normal construction of a routing clearance:

Callsign, cleared to XXXX via XXXXX XX departure, initial climb 5000ft, Squawk 46XX, QNH XXXX

Example:

Austrian 125, cleared Frankfurt, LUGEM 1C departure, 5000ft, SQ1000, Q1022.

Traffic unable SID

Some Aircraft are not able to follow SIDs for various reasons, most of the time due to missing equipment.

Luckily Vienna is equipped with a NON-RNAV SID -> the SNU departures. Any IFR equipped aircraft is sufficiently equipped to fly this SID, even if it has no FMS. This is your safest bet if a pilot has an old AIRAC or is simply unable for anything else.

If you issue such a clearance you will need to connect the SID, in our case SNU2C, to the filed RTE. First filed waypoint would be SITNI - this is issued as follows:

 AUA43EM, cleared Zürich SNU2C departure, SITNI next, 5000ft, SQ 1000, Q1032 

Additionally you can issue a so called vectored departure. A vectored departure clearance includes the same components as a normal clearance but instead of the SID you issue instructions to be carried out after departure.

AUA125, cleared XXXX, RWY XX, when airborn turn XXXX, climb 5000ft, SQ46XX, QNH XXXX

Example:

Austrian 125, cleared Frankfurt, RWY29, when airborn turn left heading 200 , climb 5000 ft, SQ1000, Q1032.

If the pilot responds with a correct readback you should answer with the following phrase:

Austrian 125, readback correct, report ready.

5. Handover

Upon receiving the ready call - you may handover to Ground

Austrian 125, Ground 121,775 - Servus

This is done to keep the A/C on your Frequency until it is fully ready to move. By doing this DEL has the chance to communicate any RTE or Slot changes should they arise, thus reducing workload for the GND Controller.

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Special Situations (High Traffic, Slots, ...)

Missing ATIS

• Maybe there is no upstream controller. Then you ask the pilot, which runway he wants to use. Then you can clear him.
• Maybe there is a technical problem and TWR cannot connect any ATIS. In this case, you have to check with TWR, which runway is in use, and get the METAR yourself from Euroscope. If the pilot does not find any ATIS, he/she should contact you with the following phrase. Anyway, you should answer him as follows, before any other clearance is given:

AUA125: Wien DEL, Austrian 125, Position E42, request airport information.
DEL: Austrian 125, Wien Delivery, servus. expect runway 34, wind 320 deg 10 kts, QNH 1030.

VFR flight plans

The Tower is responsible for VFR traffic. However, pilots have to contact DEL for clearance. You have to enquire with Tower about the details of the departure.

- runway to expect (VFR is not bound to the active rwy)

- route to expect

The pilot should call you 10min before the flight for clearance.

OE-DLT: C172 at General aviation center, request to leave control zone via sector S.
DEL: OE-DLT Expect RWY 16, leave Control Zone via Sector S, 1500ft or below, Squawk 7000, Q1032.
OE-DLT: leave via Sector Sierra, 1500ft or below, Squawk 7000, Q1032.
DEL: Readback correct, contact Ground 121.600Mhz.

OE-DLT: C172 Abstellplatz der Allgemeinen Luftfahrt, erbitte Freigabe zum verlassen der Kontrollzone über Sektor S.
DEL: OE-DLT Aktive Piste 16, verlassen Sie die Kontrollzone über Sektor Sierra, 1500ft oder darunter, Squawk 7000, Q 1032.
OE-DLT: Verlassen die Kontrollzone über Sektor Sierra, 1500ft oder darunter, Squawk 7000, Q1032.
DEL: Korrekt, rufen Sie Wien Rollkontrolle 121.600Mhz.

Important Note:

Since the introduction of Mode S XPNDRs VFR Flights are usually asked to Squawk VFR 7000 all the time.

As Mode-S transponder are mandatory in Austria, using the VFR squawk 7000 exclusively is sufficient as well.

Should the need for a different Squawk arise - use 0001-0020.

Slots

In order to guarantee a safe flow of traffic and to minimize delays in the air so called slots are being used. A slot is a timeframe of five minutes before to ten minutes after the CTOT (Calculated Time Of Takeoff) mentioned before. The aircraft has to depart within this timeframe from its departure airport. On the VATSIM network this system is only used on special occasions.

In real world the are always reserved Slots for the airliners. If they fail the slot time they must wait for a new. The reason is that you won't want too many aircraft in the air with no space to land. Responsible for the Slot Coordianten is the CFMU called "Central Flow Management" Unit in Brussels. The CFMU analyses and calculates traffic demand for 1 day, per week, per month and so on.

Behavior in situations with increased traffic

Sometimes one of your neighboring sectors has to stop accepting traffic. In these cases you should delay an aircrafts start-up clearance.

If possible you should inform the pilot about the expected delay:

Austrian 125, expect startup in 15 minutes.

More Information

If you really want to study hard, then read the relevant sections for DEL in the official radio telephony guide from Austrocontrol.

A really good index (and much more orderly is here at Eurocontrol.

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